Return and Exchange Policy and Instructions

To protect your consumer rights, we provide comprehensive return and exchange services. Before you apply for a return or exchange, please read the following return and exchange regulations carefully:

1. Seven-day hesitation period

According to consumer protection laws, you have the right to hesitate within seven days (including holidays) after receiving the goods. But please note that the hesitation period is not the same as the trial period.

• If the product has been opened or used within seven days, or the original packaging has been damaged, returns or exchanges will not be accepted.
• If the product is defective, we will bear the return shipping costs.
• If you need to return or exchange goods or exchange other goods due to personal reasons, the relevant shipping costs will be borne by you.

2. Special product description

• Iron products : Iron pots produced by Japanese brands such as Iwazo and Yoshikawa, etc., have different textures and colors due to the characteristics of the production process. The original factory will apply a transparent anti-rust coating before leaving the factory. The coating will disappear after use, but it will not affect the quality of the pot. This situation is not considered a product defect.

• Ceramic products : Micro bubbles, pinholes, black spots and other phenomena on ceramic products are normal and will not affect the functionality and are not considered defects.

3. Suggestions on product replacement

In order to save time on shipping goods back and forth, we recommend that you directly place a new order for the required goods when you need to replace them. If you have any questions or need assistance, please call our customer service hotline: 02-2742-5177.

4. Cancel order or refuse delivery

If you choose to cancel your order or reject the goods after they are shipped, the resulting return shipping costs will be borne by you and will be deducted from your original order amount. After the product returns to the store, we will proceed with the subsequent refund process.

5. Exchange policy

When exchanging goods, they can only be exchanged for goods of the same item, and no price difference service for goods of different items is provided.

6. Changes in order amount after return

If the order amount after the return is lower than the original discount standard, the original discount will be canceled and you may need to pay the corresponding fees.

7. Return and exchange process

• Please provide the completed return request form to our customer service staff.
• Wait for the customer service staff to reply and follow their instructions for return and exchange procedures.
• If necessary, our customer service staff may ask you to provide physical photos of the product to confirm the status of the product.
• https://shopify.com/56327602240/account For returns or exchanges, you can click this link and we will process it for you as soon as possible.

8. Instructions for returning goods

Returned merchandise must remain intact, including the merchandise itself, all accessories, warranties, gifts, outer packaging, paper invoices, etc. Any missing parts may affect your return rights.

9. Contact us

If you have any questions or need further assistance, please call the customer service hotline 02-2742-5177 , or contact us through FB fan page or LINE customer service.